Terms and Conditions


Whilst we try hard to ensure that our stock levels are accurate, there may be occasions, especially during busy periods, where you may have ordered something that is out of stock. In such instances, we will inform you as soon as possible and issue a refund or arrange for an alternative item to be sent out to you. 


All personal information that you provide to us when placing an order WILL NOT be passed on to any third parties. The information we collect is kept purely for order and dispatch purposes. Any email address you provide will be added to our newsletter database and you may occasionally receive emails with updates of news or exciting new products. If you do not wish to receive these, please drop us an email and we will remove you from our mailing list. 


All images on this website are the property of Shelley Hansen Limited and must not be used or shared without our permission. You may of course share images on social media but credit must be given to Shelley Hansen Ltd (Facebook) or @shelleyhansenltd (Instagram).